We connect you to the best digital, creative and marketing jobs at leading companies and digital agencies in Charlotte, Raleigh and other parts of North Carolina.
Senior Email Marketing Specialist
Onward Search is looking for a Sr. Email Marketing Specialist immediately for a client in South Charlotte, NC! This is a critical role and will report directly to the Vice President of eCommerce and Digital Marketing and will oversee another team member. This role will have responsibility for the management of our clients multi-layered direct to consumer and B2B email marketing programs and related systems. You will set the strategic direction of the email marketing application(s) while maintaining the integrity of all associated data elements. KEY JOB DUTIES: Acting business owner for all business-to-consumer (B2C) and business-to-business (B2B) email marketing / e-mail communications Lead the planning, scheduling, promotion strategies, creative direction and communication hierarchy for all email programs, both promotional and transactional in nature Direct responsibility for revenue generation from email marketing efforts, through the development of persuasive messages and tactics that drive desired behaviors Oversee all aspects of the email marketing system to include integrations, maintenance, optimization, upgrades, data cleansing and management Develop segmented communication strategies to maximize annual spend, retention, frequency and loyalty Proactively assist the organization in realizing the full value of the email marketing program and look for opportunities to realize a return on investments to include but not limited to increase the productivity of a company's employees, re-engineer business processes to improve efficiencies, leverage automation, etc. Evaluate proposed investments and forecasted returns for new initiatives; design business cases for approval by Senior Management Provide leadership and direction to the entire team including internal and external teams with various email related projects in various roles to include project planning, project management, testing, quality assurance, requirements gathering, and more Create analytics processes to understand consumer and business participant insights to track guest behaviors and program engagement Manage the creation and maintenance of reporting dashboards and program reports Partner with various functional teams including Operations and Sales to determine and implement strategies for the increase in capture rates of qualified guest data across all customer touch points Monitor and influence KPIs of key initiatives through consistent optimization and embracement of an “always on” test & learn mindset Create customer segment level contact plans and customer experience maps Manage email marketing program, developing contact strategies and partnering with functional areas for the creation of content and creative KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES Experience in configuration of email marketing applications, with a preference for IBM Marketing Cloud (formerly SilverPop) Extensive experience with data and analytics and leveraging analytics to plan and drive sales and marketing efforts Experience working across and influencing cross-functional teams including IT, Marketing disciplines, vendors/consultants and ideally also multiple global regions Strong interpersonal skills. Upbeat personality with the ability to partner but also lead other members of the team Superb project management expertise including excellent multi-tasking, prioritization and organization skills ENVIRONMENTAL JOB REQUIREMENTS: Less than 10% travel QUALIFICATIONS: 5+ years of experience in core disciplines of Marketing (e.g. segmentation, digital marketing channels, email marketing, customer engagement and loyalty program, etc.), 4+ years email marketing experience BA in Business or Marketing field, or related experience Direct knowledge/experience of the travel/hospitality reservations environment is preferred, but not required APPLY TODAY TO SPEAK WITH A RECRUITER TO LEARN MORE!!!!
Social Analytics Specialist
One of our financial services clients is looking for a Social Analytics Specialist to join their team. This role is a key position supporting the Social Care Team in expanding its role to include full review and analytics of daily social customer interactions. This role supports the Social Care Team in its role in identifying and tracking customer interactions, escalating identified issues and key customer suggestions, and working with business owners on process improvements and issue resolution. Position requires full understanding, management and usage of key data analytics tools; candidate must have full understanding of reporting for key findings, progress and key performance indicators (KPIS). Ideal candidate will have Credit Card or financial services background with customer experience expertise, and will be responsible for the following: Champion our social standards and ensure appropriate KPIs are developed for customer servicing interactions, aligning to our Brand in order to increase first contact and issue resolution in the social channel Evaluate and monitor our social care tools and technologies, working directly with our vendors and key stakeholders across the organization Maintain the Social Customer Service Environment; Evaluating the current workflow and optimizing for client and partner success Assisting in creating weekly and monthly summary Identifying trends from feedback and capturing pain points Monitor agent/customer interactions Reporting on progress and scorecard development Contributing to designing and developing customer experience process improvements Learning the Credit Card and Retail business including all key customer journeys that are drivers for customer inquiries Qualifications: Minimum 5-7 years of Business, Social Care and Customer Engagement experience Minimum of 2-3 years of experience in Customer Monitoring/Listening Platform Operations – background in developing and implementing operational and process improvements in customer facing teams Organized – ability to work with multiple team members at one and keep resolution of pain points on track Analytical – ability to use insights from customer research and data to drive decisions around design and improvements Strong data management and analytical skills Exceptional Excel and PowerPoint skills for tracking and reporting Relationship management, interpersonal, and organizational skills a plus Strong communication skills – written and verbal Proactive and responsive – self-starter
Senior UX UI Designer
Onward Select is proud to be partnered with the largest commercial real estate services and investment firm in the world. This organization operates more than 450 offices worldwide and has clients in more than 100 countries.We have an amazing opportunity for a Project Manager looking to take his or his career to the next level. Enjoy workplace flexibility with tremendous scale—in an inclusive, collaborative environment with supportive teammates. You will be challenged to grow and be at your best every day. Responsibilities: The purpose of this position is to lead individual, multi-disciplined real estate project solutions for clients, with direct accountability for project delivery Characteristics of responsible projects: Complexity: Medium Risk: Medium Duration: Midterm (weeks to months) Value: Typically < $2 Million USD Manages all facets of project management (budget, schedule, procurement, quality & risk) for individual real estate projects including planning, design, construction, occupancy and closeout Demonstrates capability to read, understand and apply standard to moderately complex documents affecting real estate projects, including but not limited to: agreements/contracts, leases, work letters, project charters, surveys and drawings. Interfaces directly with clients to define project requirements Prepares scope of work, project delivery resource requirements, cost estimate & budget, work plan schedule & milestones, quality control, and risk identification. Identifies project delivery resources from pre-qualified lists or through individual project qualification process; conducts standard request for proposals; completes bid analysis; recommends resources to clients Leads project delivery resources/team providing project guidance and direction to achieve project goals Implements communication plan for meetings and written reports/meeting minutes to keep client and project resources informed Facilitates project meetings. Implements project documentation governance aligned with company and Client requirements Ensure project data integrity and documentation is accurate, timely and coordinated Tracks progress of each project against goals, objectives, approved budgets, approved timelines Reports status and variances Creates action plans to meet objectives, budget and schedule Implements change management routines to assess change requests, make recommendations, secure client approvals, and issue change orders Assesses change requests to determine impacts to scope, budget, schedule, quality and risk Demonstrates ability to identify project risks, develop risk mitigation and contingency plans, and implement action plans to reduce or eliminate project risks Other duties as assigned No formal supervisory responsibilities in this position Provides informal assistance such as technical guidance, and/or training to coworkers May lead project teams and/or plan, and supervise assignments of lower level employees Manages 3rd party project delivery resources/team Responsible for identifying training needs, tracking performance, coaching, and motivating team members Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines Responsible for setting work unit and/or project deadlines Errors in judgment may cause short-term impact to department
Front End Developer - eComm
Freelance Journalist and Writer
Onward Search is looking for a Freelance Journalist/Writer with experience in the aviation, aerospace, or high-tech industries to complete a magazine-style article for our A-list client located near Greensboro, North Carolina. This is an IMMEDIATE need for the client. Please Note: While the work can be completed remotely, the project will require a face-to-face interview with the subject of the article. As a result, the candidate should be located within driving distance of Greensboro, North Carolina. Project Description: Conduct 1-hour face-to-face interview with the subject of the article Conduct 15-min phone interview with 2 industry contacts (provided by the client) Conduct additional research (as-needed) as it relates to the article Write 1-2-page article based on information collected from interviews and primary research for publication on client site/social channels and dissemination throughout standard media outlets The tone of the article is creative documentary The subject matter is technical/engineering, but the writer should be able to distill that information into an approachable, accessible finished product Target publication date is September 1, 2017 Minimum Qualifications: 10+ years of experience as a professional writer, preferably with a background in journalism, documentaries, or similar styles Prior experience writing for the aviation, aerospace, or high-tech industries Prior experience conducting primary research and interviews to develop articles, blog posts, or similar content
Onward Search is hiring a Sr. Information Architect. The client is located in Durham, NC and is a short term contract with the potential to extend. Collaborate with a team of client and information architects, visual designers, editors, prototypers, researchers, usability specialists to tackle complex projects of varying size. Define web site/application structures and create site maps, wireframes and user flows charts. 6-9 years of experience in Primary Skill. Experience with other financial services clients preferred. The individual will be responsible for leading and architecting self-service configuration tools for clients, plan sponsors, and operational teams within the Health & Insurance product team. We are investing tremendously in the H&I and Total Well-being space. This individual would be joining a fast-paced team, collaborative in nature, and be extremely visible with Sr. stakeholders.
Senior Digital Designer
Onward Search is looking for a Sr. Digital Designer to join our corporate client near Burlington, NC for an onsite contract-to-hire opportunity! PLEASE NOTE: Digital, UX, and UI Designers in the Greensboro/Winston-Salem/High Point Triad and Durham encouraged to apply! Job Summary: We are looking for a stellar digital designer to enter a growing creative team that supports a global brand! This person will be positioned to grow into lead or management position. Primary Functions: Concept, create, develop, and implement innovative, beautiful UI and visual design assets for the brand Work with creative and development teams to strategize and implement user-centered flow Direct and deliver design vision, frameworks, and visuals for current and future projects Create, develop, and optimize user flows, journey maps, and other strategic UX deliverables Minimum Qualifications: 5+ years of digital design experience, both in visual UI design and in UX architecture. Bachelor’s degree Proficiency with current design software including Creative Suite, Sketch, Balsamiq, Omnigraffle, and similar tools An innovative, modern portfolio displaying concept to creation design Experience in retail-specific projects a plus 70% hands-on digital design / 30% design strategy Experience with the creation of UI/UX workflow and an ability to show process from strategy to implementation Understanding of user behaviors as they relate to web design Ability to strategize with click completion, engagement rate, visitor retention and the like Strong communication skills, both written and verbal Mentorship. Work to inspire and mentor new designers as the team grows
VP of Digital Channel (eCommerce)
Onward Search is hiring a VP of Digital Channels (eCommerce) in Charlotte, NC! Needed in South Charlotte office, Vice President of Digital Distribution (VP of eCommerce) will spearhead the online strategy for revenue optimization and brand-building through growing, direct, digital channels. Responsible for online distribution channels including: Email Online presence (SEO/SEM) Digital marketing (PPC/display/etc.) Online deals and promotions Third parties (GDS connectivity, OTAs, etc.) Current and potential partners and vendors Responsible for setting functional direction of company proprietary website, managing content specialists, and commercial side of vendor relationships. Includes, but is not limited to: Improving customer, partner and market engagement Increasing conversion success and online functionality, while managing costs Knowledge and execution capabilities to transform company website into a highly successful online marketing tool Knowledge and experience in the following areas are strongly preferred: Web infrastructure and website redesign projects Extensive search engine optimization (SEO), web analytics, and search engine marketing (SEM) experience Experience optimizing Web sites for branding and demand creation objectives Previous experience with A/B and Multivariate testing Experience managing agency relationships Experience negotiating, influencing and getting results across multiple groups and organization Experience developing and managing a multi-function budget Education Requirements: Bachelor’s Degree in business, marketing, or finance required Experience Requirements: 5+ years’ of hotel/hospitality experience in eCommerce, Distribution, and/or Corporate Strategy Senior Directors in digital, eComm or existing VPs encouraged to apply! Hospitality & Travel industry experience strongly preferred. Refer a friend to the role at email@example.com for referral bonus money if placed. Apply today!
Digital Production Assistant
Onward Search is hiring! Full Service Agency – Digital Production Assistant The Digital Production Assistant works under the direction of the VP and Directors of Digital Media to create and edit design solutions for a wide range of projects, providing a high level of professionalism, proactive thoughtfulness, and visual impact. Help resolve production issues related to web design (primarily wordpress) while maintaining integrity of designs. Requirements: WordPress experience WooCommerce experience Fluency in programming languages HTML, HTML5, CSS and Java Scrips Competency with Photoshop & Illustrator Daily responsibilities: Managing website updates for a portfolio of websites Keeping the plugins operational Maintaining customizations after platform / plugin updates Troubleshooting a wide range of site issues Resourcefulness, creative problem solving and familiarity with developer forums a must. Attention to detail is key to success in this role. The ability to communicate clearly and provide recommendations for improvement on existing sites and fully explain the benefits of the recommendation will help this individual be successful. As with any agency specialist role, the ability to concisely educate team members and clients on how trends and standards might affect the project will lead to job satisfaction and success for the team. May occasionally have direct contact with clients. Additional responsibilities a plus if applicable: SEO management /analyze keywords and metadata Website content management or editing of rich media Website design Culture: Highly collaborative with a reputation for excellence. Work under the direction of the VP of Digital Media while still working across the entire agency providing production support. Work needed: 25 hours a week initial – could grow to 40 hours a week if available. Must be able to work on-site at offices in Winston-Salem, NC. Interested? Apply today to chat with a recruiter and learn more!