We connect you to the best digital, creative and marketing jobs at leading companies and digital agencies in greater Boston and the surrounding area.
UX Product Designer
Our client, and industry leader in their space, is looking to hire a UX Designer for an ongoing contract opportunity! For the right candidate this role will likely convert to permanent after several months. The responsibilities of a Senior UX Designer include: Invent and inspire customer experiences that are disruptive, simple, and bold by design Work with a small group of agile team members consisting of Creatives, Strategists, Product Owners and Project Managers to ideate & develop effective, compelling, innovative customer experiences across all channels Create wireframes, UI designs and prototypes for internal and external user testing Help with all aspects of design production, including presentations, to take projects from concept to completion Understand customer goals, business requirements, project parameters, and be able to creatively problem solve Embrace and apply Design Thinking principles with Lean UX methodologies Develop original interaction and design concepts Experiment with new tools and techniques and share your learning Stay abreast of industry trends and best practices in order to facilitate discussions and guide the decision making process to meet project objectives Experience and requirements: 5+ years design experience Bachelor's Degree in Design, User Experience or related field Portfolio that represents a wide range of diverse projects with a focus on visual and UX solutions Intimate knowledge of Sketch, InDesign, and Adobe Creative Suite Understanding of interaction design, and designing intuitive user interfaces and navigation for mobile and web Excellent written and verbal communication skills Strong organization and time management skills with an ability to thrive in a fast paced environment Exceptional attention to detail Ability to rapid prototype creative concepts is a must
Our client is an award winning financial firm looking for a Marketing Analyst to join their team for a long term contract through 2021. PRINCIPAL RESPONSIBILITIES: Support campaign development efforts by helping define and implement measurement strategies that align with key marketing and business objectives Collaborate with key stakeholders to define key performance indicators (KPIs) based on marketing, audience and brand objectives Attend recurring meetings with key stakeholders to ensure analytics requests and needs are being met Monitor in-field campaign progress and provide interim reporting and communications Produce detailed holistic digital marketing campaign reports and dashboards – summarizing key performance indicators for each campaign (e.g., impressions, engagement rate, click-through rate, website visits, website interactions, etc.) Strategic Data Analysis Provide data analysis support to help optimize the mix of marketing programs across paid, owned and earned experiences including, but not limited to, campaigns, media, content, email, website, apps, CRM initiatives, and social media marketing Measure the impact of both digital and offline communications and interactions on key business activities Analyze online client/prospect behavior, conversion data and customer journeys, funnel analysis and multi-channel attribution If interested apply today!
Local Educational Institution is seeking a Database Administrator for a contract engagement Description: Installing, configuring, upgrading and patching database Web server and application software managing and monitoring multiple development, test and production environments, triaging and resolving operational issues Working with development teams on system design and performance tuning Working with release staff to plan and deploy database and application code to production environments, and designing and implementing database and server security protocols Works directly with internal customers to provide analysis, recommendations and solutions for creating, upgrading, integrating, and managing database and application systems in a distributed environment Applies knowledge of enterprise systems on a variety of operating systems in a large, complex data center environment
Social Media Manager
Our client is looking for an experienced Social Media Manager to join their growing team. While managing an entire social media presence, you will develop a content strategy, generate inbound traffic, and create relevant, interesting content on social media and blogs. This will also involve curating additional content, monitoring and responding to users on social media and overseeing the design of Facebook and Twitter artwork. Skill Set: An in-depth knowledge of the social media universe Experience with all aspects of posting, responding, monitoring and tracking social media posts An established social media presence and an understanding of the differences between the many channels Proficiency in content marketing theory and its applications in the real world Will monitor trends and opportunities in user-generated content Experience: 2+ years of experience running a social media presence for an existing brand or media organization Bachelor’s degree is preferred Up-to-date resume and portfolio Several samples of social media presence Sound like you? To learn more about this opportunity, apply now.
Account Manager - Public Relations
Our client is seeking an ambitious, skilled and highly organized individual to act as Account Manager. Public relations, marketing or communications degree and relevant experience are required. Communication expertise, outstanding time management skills, and a passion for public relations, social media and technology are essential to succeed in this position. About the Job: The Account Manager plays an important role in supporting the team by strategically planning and executing PR programs and maintaining positive relationships with both reporters and clients. Account Manager responsibilities include, but are not limited to: Provide professional PR and marketing counsel and superior account service to assigned clients Manage day-to-day client activities for assigned clients, including: researching, planning, implementing and evaluating activities, paying careful attention to budgets, resources, deadlines and client records Maintain close and frequent contact with assigned clients and continually strive to strengthen relationships with them Run weekly calls with assigned clients and coordinate scheduling, agendas and notes Coordinate and supervise staff and vendors needed to carry out client service requirements Oversee internship program Participate in developing new business opportunities, as needed Ensure that supervisor is kept fully informed on activities of team, media and clients Maintain strong relationships with the media Requirements: Bachelor’s Degree – Concentration in Marketing or PR 5+ Years of Experience in an agency environment Occasional Travel Apply today to be considered for this great opportunity!
Customer Service Representative
Customer Service Representative Job Description: Our Customer Service team is critical to the success of preserving the stem cells. They assist parents throughout the delivery process with any questions and also are responsible for ensuring the safe delivery of the stem cells to our laboratory facility. We are currently looking for enthusiastic people to join our growing team! This is a great opportunity for an individual to join an organization that provides growth opportunities for individuals looking to build a career in the biotech sector. Responsibilities: Provide customers, both internally and externally, with a high level of service with regards to all inquiries, orders and shipments Handle all inbound CS calls, perform outbound calls, and correspondence as needed to ensure customer satisfaction Respond to all customer contacts promptly, efficiently and accurately Build and maintain customer relationships Assist clients and medical staff throughout the delivery life cycle of the service Must showcase ability to successfully resolve cross functional customer issues including order discrepancies, complaints, billing and shipping issues Assure quality, integrity and accuracy of client information (including review, processing, and database entry) Assist in rollout and support of best practice initiatives by means of training and coaching Partner with Customer Service Management to deliver formal new hire training as directed Assist in maintaining Service Level in Customer Service by participation in inbound call queue Partner with CS Management to implement necessary call center changes as result of customer feedback Ensure timely completion of non-phone tasks by agents such as board-check, filing, fax checking, and email claims Handle escalated customer issues as needed. All applicable follow-up must be conducted within a timely manner Promote an open communication model and positive work environment Participate in Continuous Improvement projects with the Department Must be able to develop, write, and edit a Work Instruction and Standard Operating Procedure through the Change Control process Participate in a cross functional initiatives and projects Participate in Customer Service On-Call Program Job Requirements and Qualifications: Bachelor’s degree preferred 0-2 years of experience in customer service and/or contact center (consumer market) Proven understanding of fundamental call center metrics and performance management techniques Must have strong interpersonal, customer service and phone skills Must be highly reliable and motivated to excel Ability to work with cross-functional departments; experience working with teams Ability to communicate effectively (both written & orally) Ability to handle multiple tasks with adherence to deadlines Superior planning, organizational, and time management skills to effectively allocate and manage resources Basic typing, computer skills and data entry experience preferred (proficiency with Microsoft Office and familiarity with Siebel database a plus)
Cloud Operations Engineer
Large scale client in the Boston/Cambridge area is seeking a Cloud Operations Engineer to join them for a contract engagement with the potential for long term/perm placement. In this role you will be responsible for: Cloud Solutions Delivery Collaborate with stakeholders to create and execute deployment processes for CSE Create deployment documentation or automation Manage and configure services in Production Identify areas for technical or process improvement Cloud Solutions Operations Observe operational metrics for deployed services Partner with SRT to analyze and help resolve incidents, events and requests related to Cloud Solutions Engineering services Analyze logs and metrics to identify root cause and suggest resolution for issues Triage and create bug reports Cloud Solutions Development Implement technical and process improvements for service delivery, management and operations Identify and test new tools or processes to improve all aspects of CSE services including observability, delivery, deployment Qualifications: Understanding of AWS (ALB, VPC, RDS, EC2, CloudFormation, IAM, Lambda) Experience working from Linux terminal to execute and debug scripts Additional Qualifications: Analytical/problem solving mind – ability to quickly evaluate customer incident and/or request and act accordingly Experience delivering and operating a cloud-based product offering Experience in a Cloud Support or Cloud Operations role and knowledge of Cloud Operations best practices Experience with scripting: Python, Bash, shell Experience with DevOps tools such as gradle, Jenkins, CloudBees, git Experience in a Hosted Services environment
Quality Control Analyst Summary: The Incoming Quality Inspector will conduct Quality Control Inspection activities to determine product acceptance of components and finished products while assuring procedures are complied with and proper records are maintained. The Quality Inspector will disposition nonconforming materials in the Material Review Board (MRB), Return Merchandise Authorization (RMA) and support general supplier quality initiatives. Responsibilities: Perform accurate electrical, mechanical, physical and visual inspection of all incoming raw materials, components, and sub-assemblies as per Inspection Plans and Specification Requirements Perform SAP inventory transfer transactions Work with Manufacturing and Supplier Quality Engineering in addressing nonconforming parts and materials in MRB Read and interpret specifications and part prints, including Geometric Dimensioning & Tolerances (GD&T) Ensure calibration and maintenance is performed on inspection equipment Initiate Non-Conformance reports as required Input and perform trending of key inspection process metrics Manage and maintain MRB and RMA inventories at specified levels File incoming component inspection reports Train contract / temporary and new hire employees in the Incoming inspection procedures Quality document updates including inspection plans, drawing reviews, procedure changes, MRB reports, etc. Act as owner of CMM instrumentation and perform verification, programming, and day-to-day usage Assist in addressing RMA parts and materials Special projects as assigned Qualifications: Requires an Associate’s degree with a minimum of 2 years’ experience in a related industry or equivalent experience Requires working knowledge of electrical, mechanical and physical inspection techniques and equipment Requires knowledge of inspection/sampling techniques and familiarity with ANSI/ASQZ1.4 Knowledge of ISO 9000, ISO 13485 and FDA Quality System Regulations Excellent verbal and written communication skills Computer literacy using Microsoft programs Knowledge of SAP a plus Knowledge of CMM instrumentation a plus Quality Inspector Certification a plus
Digital Advertising Specialist - SEM
Onward Search is seeking a Digital Advertising Specialist to join our client in the Boston area. The ideal candidate will expand the company's brand presence by finding the target audience to which you will distribute marketing content. You will execute the marketing strategy plan using both offline and online methods to gain new customers and expand brands nationwide. The ideal candidate is both a self-motivated individual and a positive team player. You should have a strong grasp of current marketing tools and strategies and be able to develop integrated digital marketing campaigns from concept to execution that generate lead conversion. The Digital Marketing Analyst will work with the Digital Marketing Manager and marketing team, supporting teams (such as programmers), and vendors to launch creative organic and paid campaigns on time and on budget. Responsibilities: Develop a keen knowledge of B2B and residential consumer buying demographic to find target audiences Develop and execute all digital marketing campaign, including SEO/SEM, marketing database, email, social media and display advertising campaigns Design, build and maintain our social media presence following a campaign schedule to increase followers Google Analytics Reporting Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs) – make recommendations to management Identify trends and insights, and optimize spend and performance based on the insights Brainstorm new and creative growth strategies Plan, execute, and measure experiments and conversion tests Develop and manage website content using WebFlow including new E-Comm site Collaborate with internal teams to create landing pages and optimize user experience Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points Instrument conversion points and optimize user funnels Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
Global Health Company is seeking a Solutions Engineer/Architect skilled with HORTONWORKS to join them on a consulting opportunity with the potential to go perm. This position can be worked remotely but the preference is onsite eventually after covid in Hartford CT if at all possible. Interview process will consist of 1-2 round phone/webex video interviews. *Must be available to start ASAP This is a high level role- focused on identifying solutions. Should have a strong programming background but this is not a hands-on development role. This person needs to have strong communication and be able to articulate to dev team Candidate must have Hadoop (HDP 2.6 through at least 3.0) - they're currently in HDP 3.1 Candidate must have big data experience Candidate must have strong documentation and presentation skills: use PPT, Vizio Detail-oriented Apply today, we look forward to reviewing your resume!