Sr. Design Thinking Strategist

  • Path 6355

    Charlotte, North Carolina

  • Group 6411

    $55 - $63 hourly

  • Group 6412

    Contract to Hire

  • Group 6413


  • Group 6413

    Job ID: 74322

  • Group 6426

    Posted 1 day ago

Onward Search is hiring a Sr. Design Thinking Strategist for a national Energy client on a fully remote (must live in EST), 1-year contract basis that has the opportunity to extend and/or FTE

Resumes must be received by 4/5/24 to be considered for this role

In this role, you will serve as a human-centered design leader, helping product teams discover new possibilities and deliver products employees love. This leader has a deep empathy for users, while also understanding business and technology, to help your team solve problems creatively and holistically. Using systems thinking, you will help your business partners envision strategies that leverage context, insights, and trends to find new solutions to old problems. Through your creative partnership with a product team you will ensure clear problem framing, help your teams dream big and deliver on their dreams; design experiments to drive a build/test/learn iterations; and deliver great end-to-end product experiences. You will sit at the portfolio level to help your business partners align behind a vision and integrate a portfolio of products to deliver on that vision.

You will work with talented UX/UI designers to ensure the design aligns with user research findings and follows UX best practices. Through your coaching, consulting, and thought leadership, you will help your product team learn human-centered design practices so they understand how design contributes to successful products and can carry forward human-centered design approaches to solve other business problems. You will support the design community through your thought leadership, engagement, and peer mentoring.

We are looking for a well-rounded candidate that is strong with a few of these skills and methodologies, and capable in others:

  • Design Thinking
  • Innovation Workshops
  • User Research
  • Quantitative and Qualitative Research and Analysis
  • User Experience Design
  • Interaction Design
  • Information Architecture
  • Visual Design
  • Service Design
  • Prototyping (various levels of fidelity)

Immediate needs are to support the following:
  • Growing portfolio of products to help us manage IT as a business.
  • Streamlined tool to manage high level goals and strategy.
  • Evaluating the next best value for our Nuclear Business Unit.
  • Expanding the features of our portfolio management tool through user research.
  • Do consider - our needs change all the time, so we need people who are hungry learners who are curious about all kinds of tough problems!

  • Serve as primary design consultant and creative strategy leader, serving as central point-of-contact for a creative team, product partners, and decision-makers.
  • Create human-centered designs by gathering customer needs, designing graphic elements, and building delightful user experiences.
  • Engage a design team in collaborative development of employee experiences across multiple touchpoints.
  • Demonstrate expertise in user research and develop ideas and strategies for all touchpoints (e.g., print, digital, multimedia, etc.) to create holistic end-to-end experiences.
  • Product development - Identifying and delivering on growth opportunities and bringing products or services to market.
  • Be accountable for overall implementation of user experience for assigned Business Unit
  • Cultivate knowledge of all Lighthouse programs, businesses, and offerings. Understand design at the company and the industry, including both new- and existing-media delivery channels. Understand and comply with our brand standards.
  • Demonstrate the ability to effectively manage design efforts across several highly complex products with multiple stakeholders simultaneously.
  • Lead and/or participate in special projects and perform other duties as assigned.
  • Lead problem framing to ensure problems are effectively articulated and prioritized.
  • Create strategy, execute, and synthesize research to inform business strategy and drive decisions based on user research insights.
  • Sit at the portfolio level to help your business partners craft strategic vision. Partner with business to test business ideas to reduce risk.
  • Ensure consistent experience across products, including user research efforts and interaction design. Ensure a consistent experience across a portfolio that follows brand guidelines and best UX practices.
  • Assist with determining scope, as well as validating assumptions made when identifying solutions.
  • Coordinate with designers at the product level (if available) on execution of product vision to ensure we build products users love.

  • 6+ years of experience
  • Bachelors required, Masters (preferred) in Business, Marketing, Design Management, Industrial Design, or similar field of study.
  • Be comfortable and proven in the following:
    • Understanding users - Discovering needs and perceiving emerging user behaviors
    • Understanding business - Helping our clients find new opportunities.
    • Understanding technology - knowledgeable and curious about new technologies and being able to see them from fresh and user-oriented perspective.
    • Hands-on research expertise – Designing and executing ethnographic and other qualitative methods to quantitative research methods.
    • Ability to learn our design systems.


What’s in our benefits packages:

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401k Program
  • Commuter Benefit
  • eLearning
  • Education Reimbursement
  • Ongoing Training & Development
  • *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.

At Onward Search, our job is to find you dream jobs.

We are creatives, marketers and digital wizards who use our talents to connect talented people with the nation’s leading brands. And our relationship won’t end with your start date.

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DE&I is not just our promise, it’s our passion.

Onward Search is an equal opportunity employer dedicated to a policy of non-discrimination in employment regarding race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other classification protected by federal, state and local laws and ordinances.


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Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is a drug-free workplace.
  • Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.

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