Account Specialist/Customer Service

  • Path 6355

    Appleton, Wisconsin

  • Group 6411

    $20 - $24 hourly

  • Group 6412


  • Group 6413


  • Group 6413

    Job ID: 74360

  • Group 6426

    Posted 1 day ago

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire an Account Specialist/Customer Service role for a leading national Retail Corporate and distribution center. This brand encompasses iconic outdoor and activity-based lifestyle and workwear brands.

You’ll join the team to communicate and collaborate with sales, the customer, the distribution center and other departments and ensure that product is correctly ordered, priced, ticketed, processed and shipped by the requested time. 

This is a 4 month W2 contract which could extend or convert to a permanent role. The role is located in Appleton, Wisconsin and is ideally hybrid. Remote candidates may be considered but the preference would be onsite 1-2 days a week.


  • Efficiently manage assigned orderbook by entering, revising, and releasing orders for processing.
  • Provide excellent customer service by offering product specification and product availability information
  • Proactively assist customers, sales representatives, members of the management team, or coworkers with inquiries, requests for information, or resolution of complex issues
  • Planning and Organizing including aligning with broader organizational goals and staging activities with relevant milestones and schedules
  • Anticipates and adjusts effective contingency plans.


  • Past Corporate or Retail experience preferred, or past Customer Service Experience or role
  • Proficient PC skills including Microsoft Office
  • Knowledge of SAP and Cognos reporting preferred
  • Ability to Learn: Learns quickly, experiments to find new solutions and extracts lessons learned from failures and mistakes. 
  • Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task and provides information in a useable form and on a timely basis to others who need to act on it. 
  • Communicates Effectively: Is effective in a variety of communication settings while listening attentively. 
  • Associate’s or Bachelor's degree preferred
This role has an application deadline of April 30th, 2024

Perks & Benefits: 

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401k Program
  • Commuter Benefit
  • eLearning
  • Education Reimbursement
  • Ongoing Training & Development
  • *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.

To learn more about this

Account Specialist opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is a drug-free workplace.
  • Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.

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Onward Search is a staffing and talent solutions company that connects creative, marketing and tech professionals with top jobs at the nation’s leading brands. Our specialized recruiters have an in-depth knowledge of our space and provide job seekers with exclusive opportunities and world-class support.

We’ll not only match you with positions that align with your career aspirations, expertise and cultural fit; we’ll also offer you resume assistance, interview coaching and skill development resources. Plus, we’ll be your advocates throughout the hiring process and negotiate on your behalf to get you the compensation package you deserve.

Whether you're a full-time hire or a part-time contractor, you'll receive competitive benefits, including weekly pay, 401k options, and healthcare coverage. Moreover, when your contract assignment ends, we’ll help you find your next project as soon as you’re ready. So, apply now to get started. Your dream job is just an application away.