Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands.

We’re looking to hire a client-facing Customer Success Account Manager (Contract) for our digital music service client.

• This is a 6 month role with the opportunity to extend and/or convert.
• The role is located in Culver City, Los Angeles, CA.
• Hybrid 3 days remote, 2 in-person - preferred days Wed. and Thurs.
• Experience as a Customer Success Account Manager from an agency environment. e-commerce publishing, or social companies.

Responsibilities: 

• Deliver best-in-class customer service to our client's advertiser and agency partners by being the point of contact, fielding requests, and communicating with clients throughout the sales lifecycle.
• Partner with Sales Team for RFP response and media planning strategy across all buying channels. 
• Participate in client meetings for campaign prep & launch, optimization recommendations, campaign reporting.
• Monitor campaign pacing, delivery, and performance reporting.
• Educate clients on new and existing products. such as audio advertising, videos, display ads.
• Own the post-campaign analysis with learnings and recommendations to drive repeat business.

Requirements: 

• Bachelor's Degree in Sales, Advertising, Marketing, or Business.
• Experience in Media Planning is required as well as a strong understanding of advertising performance metrics. 
• Provide world-class customer service, translate client requests into recommendations that meet business objectives, ability to craft impactful sales rationale stories by using data and research.
• Excellent knowledge in Excel and PowerPoint,  CRMs, Ad Servers, and other digital media tech systems.

Perks & Benefits: 

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k Program
• Commuter Benefit
• eLearning
• Education Reimbursement
• Ongoing Training & Development
• *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.

To learn more about this Customer Success Account Manager (Contract) opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.