{"id":13854,"date":"2026-05-01T00:00:00","date_gmt":"2026-05-01T00:00:00","guid":{"rendered":"https:\/\/www.onwardsearch.com\/jobs\/job\/82096-customer-success-manager-smb-los-angeles-california\/"},"modified":"2026-05-02T02:11:46","modified_gmt":"2026-05-02T02:11:46","slug":"82096-customer-success-manager-smb-los-angeles-california","status":"publish","type":"job_listing","link":"https:\/\/www.onwardsearch.com\/jobs\/job\/82096-customer-success-manager-smb-los-angeles-california\/","title":{"rendered":"Customer Success Manager, SMB"},"content":{"rendered":"<p>We&#8217;re partnering with our client, a dynamic media and entertainment company, to find a Customer Success Manager, SMB. This on-site, temporary role supports small and medium businesses in leveraging premium advertising platforms. The position focuses on account management and sales, ideal for candidates with recent sales experience in digital advertising.<\/p>\n<p><strong>Customer Success Manager, SMB Responsibilities:<\/strong><\/p>\n<ul>\n<li>Develop and implement tailored onboarding plans to ensure new clients achieve success.\n<li>Manage a portfolio of high-value SMB accounts, fostering product adoption and satisfaction through data-driven engagement.\n<li>Provide expertise on Paramount Ads Manager, offering strategic advice for campaign improvements to maximize ROI.\n<li>Identify and pursue growth opportunities within assigned accounts, driving revenue and scaling advertiser activity.\n<li>Maintain organized outreach efforts using Salesforce, ensuring consistent follow-up to advance sales opportunities. <\/ul>\n<p><strong>Customer Success Manager, SMB Qualifications:<\/strong><\/p>\n<ul>\n<li>2-5 years of experience in digital advertising, media sales, or account management.\n<li>Strong understanding of the digital ad ecosystem.\n<li>Ability to analyze campaign performance and adapt strategies swiftly.\n<li>Excellent communication skills, with persuasive and clear messaging.\n<li>Proficiency in CRM systems like Salesforce and ad-tech platforms.\n<li>Bachelor&#8217;s degree in Marketing, Business, or related field (preferred but not required). <\/ul>\n<p>Perks and Benefits:<\/p>\n<ul>\n<li>Medical, Dental, and Vision Insurance.\n<li>Life Insurance.\n<li>401(k) Program.\n<li>Commuter Benefit.\n<li>eLearning and Ongoing Training.\n<li>Education Reimbursement. <\/ul>\n<p>Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.<\/p>\n<p>If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.<\/p>\n","protected":false},"excerpt":"We&#8217;re partnering with our client, a dynamic media and entertainment company, to find a Customer Success Manager, SMB. This on-site, temporary role supports small 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