{"id":14192,"date":"2026-06-16T00:00:00","date_gmt":"2026-06-16T00:00:00","guid":{"rendered":"https:\/\/www.onwardsearch.com\/jobs\/job\/82558-technical-support-specialist-nashville-tennessee\/"},"modified":"2026-06-16T16:42:37","modified_gmt":"2026-06-16T16:42:37","slug":"82558-technical-support-specialist-nashville-tennessee","status":"publish","type":"job_listing","link":"https:\/\/www.onwardsearch.com\/jobs\/job\/82558-technical-support-specialist-nashville-tennessee\/","title":{"rendered":"Technical Support Specialist"},"content":{"rendered":"<p>We&#8217;re partnering with our client to find a <strong>Technical Support Specialist<\/strong> for a temp role supporting clients remotely. This position focuses on delivering reliable software support and issue resolution for healthcare customers.<\/p>\n<p class=\"p1\" style=\"margin: 0.0px 0.0px 10.0px;font-style: normal;font-variant: normal;font-size-adjust: none;font-stretch: normal;font-size: 10.0px;line-height: normal;font-family: Verdana;\"><span class=\"s1\" style=\"\">There is no application deadline for this role.<\/span><\/p>\n<p><strong>Technical Support Specialist Responsibilities:<\/strong><\/p>\n<ul>\n<li>Troubleshoot product and technical issues.\n<li>Assess issue severity and scope during analysis of client inquiries and requests.\n<li>Communicate with clients through telephone or email.\n<li>Log and manage client issues in Salesforce (CRM).\n<li>Escalate complex issues to technical and product resources with relevant context to resolve customer inquiries. <\/ul>\n<p><strong>Technical Support Specialist Qualifications:<\/strong><\/p>\n<ul>\n<li>Experience working directly with clients, including screen shares and resolving issues.\n<li>Background in healthcare.\n<li>Proficiency with Salesforce for ticketing and managing a high volume of tickets daily.\n<li>Familiarity with Jira.\n<li>Strong communication skills, including the ability to make and take calls confidently. <\/ul>\n<p><strong>Perks and Benefits:<\/strong><\/p>\n<ul>\n<li>Medical, Dental, and Vision Insurance.\n<li>Life Insurance.\n<li>401(k) Program.\n<li>Commuter Benefit.\n<li>eLearning and Ongoing Training.\n<li>Education Reimbursement. <\/ul>\n<p>Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.<\/p>\n<p>If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.<\/p>\n","protected":false},"excerpt":"We&#8217;re partnering with our client to find a Technical Support Specialist for a temp role supporting clients remotely. This position focuses on delivering reliable 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