{"id":14383,"date":"2026-07-02T00:00:00","date_gmt":"2026-07-02T00:00:00","guid":{"rendered":"https:\/\/www.onwardsearch.com\/jobs\/job\/82790-lead-conversational-designer-cambridge-massachusetts\/"},"modified":"2026-07-02T20:42:21","modified_gmt":"2026-07-02T20:42:21","slug":"82790-lead-conversational-designer-cambridge-massachusetts","status":"publish","type":"job_listing","link":"https:\/\/www.onwardsearch.com\/jobs\/job\/82790-lead-conversational-designer-cambridge-massachusetts\/","title":{"rendered":"Lead Conversational Designer"},"content":{"rendered":"<p>We&#8217;re partnering with a healthcare solutions provider to find a talented Lead Conversational Designer. This candidate needs to have Voice &#038; Chat experience and ideally a B2C background. This temporary role offers an exciting opportunity to shape customer-focused chatbot and live chat experiences that simplify healthcare benefits navigation. There is no deadline for applications. <\/p>\n<p><strong>Lead Conversational Designer Responsibilities:<\/strong><\/p>\n<ul>\n<li>Collaborate with stakeholders to identify customer needs through various research methods and feedback.\n<li>Design engaging conversation flows and interaction models for digital support channels.\n<li>Work with cross-functional teams to identify automation solutions and enhance user experience.\n<li>Write clear, empathetic, and effective conversational content for diverse digital users.\n<li>Develop and uphold standards for voice, tone, and content frameworks to ensure consistency. <\/ul>\n<p> <strong>Lead Conversational Designer Qualifications:<\/strong><\/p>\n<ul>\n<li>3+ of experience designing conversational, voice, or chatbot interfaces.\n<li>Portfolio demonstrating comprehensive conversational design projects, including measurable results.\n<li>At least two years of experience creating customer-facing digital content or conversational copy.\n<li>Familiarity with Agile development methods and accessibility standards like WCAG.\n<li>Experience with conversational AI platforms such as Dialogflow, Amazon Lex, or similar tools. <\/ul>\n<p> <strong>Perks and Benefits:<\/strong><\/p>\n<ul>\n<li>Medical, Dental, and Vision Insurance.\n<li>Life Insurance.\n<li>401(k) Program.\n<li>Commuter Benefit.\n<li>eLearning and Ongoing Training.\n<li>Education Reimbursement. <\/ul>\n<p> <em>Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.<\/em><\/p>\n<p>If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.<\/p>\n","protected":false},"excerpt":"We&#8217;re partnering with a healthcare solutions provider to find a talented Lead Conversational Designer. This candidate needs to have Voice &#038; Chat experience and 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