{"id":14984,"date":"2026-08-28T00:00:00","date_gmt":"2026-08-28T00:00:00","guid":{"rendered":"https:\/\/www.onwardsearch.com\/jobs\/job\/83596-veeva-vault-crm-hypercare-support-specialist-middle-city-west-pennsylvania\/"},"modified":"2026-08-28T22:43:55","modified_gmt":"2026-08-28T22:43:55","slug":"83596-veeva-vault-crm-hypercare-support-specialist-middle-city-west-pennsylvania","status":"publish","type":"job_listing","link":"https:\/\/www.onwardsearch.com\/jobs\/job\/83596-veeva-vault-crm-hypercare-support-specialist-middle-city-west-pennsylvania\/","title":{"rendered":"Veeva Vault CRM Hypercare Support Specialist"},"content":{"rendered":"<p>A leading life sciences company is hiring a Veeva Vault CRM Hypercare Support Specialist to join their team. This contract role offers a unique opportunity to support system post-launch activities.  <\/p>\n<p><strong>Veeva Vault CRM Hypercare Support Specialist Responsibilities:<\/strong><\/p>\n<ul>\n<li>Serve as the primary contact for end-user support tickets during hypercare, troubleshooting system errors and usage issues.\n<li>Analyze incidents, prioritize based on severity, and coordinate with helpdesk and engineering teams to ensure swift resolution.\n<li>Investigate root causes of system defects, configure system settings, permissions, and conduct user acceptance testing for updates.\n<li>Assist field teams with navigation, data entry, reporting, and troubleshooting queries related to Veeva Vault CRM.\n<li>Collaborate with cross-functional teams to track incident trends, maintain logs, and participate in daily stand-ups on system stability. <\/ul>\n<p> <strong>Veeva Vault CRM Hypercare Support Specialist Qualifications: <\/strong><\/p>\n<ul>\n<li>Proven experience supporting, configuring, or administering Veeva Vault CRM or Veeva CRM on Vault platform.\n<li>Strong understanding of commercial operations within pharmaceuticals, biotechnology, or medical devices.\n<li>Technical troubleshooting skills including diagnosing configuration issues and sync errors.\n<li>Experience with enterprise ticketing tools such as ServiceNow, JIRA, or Zendesk.\n<li>Veeva Vault Administrator Certification or familiarity with Salesforce\/Veeva data structures is preferred. <\/ul>\n<p><strong>Perks and Benefits:<\/strong><\/p>\n<ul>\n<li>Medical, Dental, and Vision Insurance.\n<li>Life Insurance.\n<li>401(k) Program.\n<li>Commuter Benefit.\n<li>eLearning and Ongoing Training.\n<li>Education Reimbursement. <\/ul>\n<p>Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.<\/p>\n<p>If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.<\/p>\n","protected":false},"excerpt":"A leading life sciences company is hiring a Veeva Vault CRM Hypercare Support Specialist to join their team. This contract role offers a unique 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