{"id":17555,"date":"2026-11-04T00:00:00","date_gmt":"2026-11-04T00:00:00","guid":{"rendered":"https:\/\/www.onwardsearch.com\/jobs\/job\/84558-manager-dialer-controls-operations-new-castle-delaware\/"},"modified":"2026-11-04T21:10:49","modified_gmt":"2026-11-04T21:10:49","slug":"84558-manager-dialer-controls-operations-new-castle-delaware","status":"publish","type":"job_listing","link":"https:\/\/www.onwardsearch.com\/jobs\/job\/84558-manager-dialer-controls-operations-new-castle-delaware\/","title":{"rendered":"Manager, Dialer Controls &#038; Operations"},"content":{"rendered":"<p>Dialer Controls &#038; Operations is a contract position with our client. This role manages dialer administration, campaign controls, strategy, and performance across LiveVox and AWS\/Amazon Connect. The position supports accurate launches, operational compliance, team effectiveness, and continuous campaign improvement.<\/p>\n<p><strong>Dialer Controls &#038; Operations<\/strong> <strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li>Administer LiveVox and AWS\/Amazon Connect dialers, including campaign setup, outbound dialing, SMS\/HCI\/MO strategies, configuration, troubleshooting, and migration activities.\n<li>Validate campaign builds, required controls, launches, reconciliations, and error resolution to reduce operational and compliance risk.\n<li>Develop contact strategies covering campaign sequencing, dialing approaches, segmentation, timing, capacity, and channel utilization.\n<li>Provide technical oversight, establish procedures and job aids, assign ownership, and validate daily work completed by dialer administrators.\n<li>Monitor campaign performance, identify trends and issues, conduct root-cause analysis, and implement data-driven improvements. <\/ul>\n<p><strong>Dialer Controls &#038; Operations <\/strong><strong>Qualifications:<\/strong><\/p>\n<ul>\n<li>Hands-on experience with LiveVox and AWS\/Amazon Connect.\n<li>Strong knowledge of dialer administration, campaign configuration, outbound dialing, SMS\/HCI\/MO strategies, troubleshooting, and migration activities.\n<li>Experience establishing controls and validating campaign builds, launches, reconciliations, and operational results.\n<li>Expertise in dialer strategy and optimization, including sequencing, segmentation, timing, capacity, and channel utilization.\n<li>Experience leading or developing dialer administrators and overseeing technical operations and performance analytics. <\/ul>\n<p><strong>Perks and Benefits:<\/strong><\/p>\n<ul>\n<li>Medical, Dental, and Vision Insurance.\n<li>Life Insurance.\n<li>401(k) Program.\n<li>Commuter Benefit.\n<li>eLearning and Ongoing Training.\n<li>Education Reimbursement. <\/ul>\n<p><em>Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.<\/em><\/p>\n<p>If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.<\/p>\n","protected":false},"excerpt":"Dialer Controls &#038; Operations is a contract position with our client. This role manages dialer administration, campaign controls, strategy, and performance across LiveVox and AWS\/Amazon","author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_promoted":"","_job_location":"","_application":"","_company_name":"Onward","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":"","_handl_utm_source":"","_handl_utm_medium":"","_handl_utm_term":"","_handl_utm_content":"","_handl_utm_campaign":"","_handl_first_utm_source":"","_handl_first_utm_medium":"","_handl_first_utm_term":"","_handl_first_utm_content":"","_handl_first_utm_campaign":"","_handl_fbclid":"","_handl_msclkid":"","_handl_gclid":"","_handl_wbraid":"","_handl_gbraid":"","_handl_oppref":"","_handl_handl_original_ref":"","_handl_handl_landing_page":"","_handl_handl_landing_page_base":"","_handl_handl_ip":"","_handl_handl_ref":"","_handl_handl_url":"","_handl_handl_ref_domain":"","_handl_handl_url_base":"","_handl_gaclientid":"","_handl_organic_source":"","_handl_organic_source_str":"","_handl_user_agent":"","_handl_traffic_source":"","_handl_first_traffic_source":"","_handl_handlID":"","_handl_first_handlID":"","_handl__fbc":"","_handl__fbp":""},"job-types":[15],"class_list":["post-17555","job_listing","type-job_listing","status-publish","hentry","job-type-contract"],"acf":{"job_type":"Contract","job_title":"Manager, Dialer Controls & Operations","job_location":"New Castle, Delaware","salary":"$80 - $93 per hour","remote":1,"date_last_modified":"2026-11-04","remote_type":"Hybrid - Office Primary","country_code":"US","geolocation_city":"New Castle","job_id":84558,"geolocation_state":"Delaware"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Manager, Dialer Controls &amp; 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