Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands.

We’re looking to place a Content Strategist (Tier 2) in a remote role for a fast-growing digital finance company based in San Francisco, California. This organization is committed to providing best-in-class customer support and innovative solutions while fostering a collaborative and growth-oriented culture. This is a 6-month remote contract opportunity.

You’ll join the Customer Experience (CX) Content team to rewrite and optimize Help Center content, ensuring accuracy, clarity, and structure across customer-facing knowledge bases. This is an exciting opportunity to contribute to scalable content systems and support AI-enabled solutions across a growing platform.

The application deadline for this role is 12/31/2025.

Content Strategist (Tier 2) Responsibilities:

• Rewrite and structure existing Help Center articles using standardized templates to improve clarity, accuracy, and consistency.

• Apply taxonomy and metadata in the content management system to enhance discoverability, machine readability, and chatbot performance.

• Verify and approve content accuracy in collaboration with Product Managers and Legal teams; flag articles requiring additional review.

• Maintain editorial governance and quality by applying style standards, performing peer reviews, and ensuring consistency across all content.

• Deliver content at scale—targeting approximately 20 articles per week—while maintaining accuracy, compliance, and consistency.

• Optimize content for AI enablement, ensuring structured and tagged content supports automation and chatbot functionalities.

• Contribute to repeatable systems by documenting process improvements, refining templates, and helping evolve scalable workflows.

Content Strategist (Tier 2) Qualifications:

• 3+ years of experience in content strategy, writing, or editing—preferably with Help Centers, support content, or structured documentation.

• Experience with Contentful or similar content management systems.

• Strong writing and analytical skills with the ability to simplify complex topics into clear, accurate, and customer-friendly explanations.

• Proven operational discipline and ability to manage multiple deliverables in a fast-paced environment.

• Experience collaborating cross-functionally with Product, Legal, and Customer Experience teams.

• Familiarity with structured content models, metadata, and AI/chatbot enablement.

• Self-directed, organized, and adaptable in a dynamic, high-volume environment.

• Experience in tech, crypto, or financial services (preferred).

• Familiarity with Smartling, Jira, Asana, or Google Workspace (preferred).

• Understanding of localization workflows or multilingual content operations (preferred).

• Experience contributing to structured content frameworks or content audits (preferred).

Perks & Benefits:

• Medical, Dental, and Vision Insurance.

• Life Insurance.

• 401(k) Program.

• Commuter Benefit.

• eLearning & Ongoing Training.

• Education Reimbursement.

*Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.

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About Onward Search

Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing, and technology professionals. We work with our nationwide clients to continuously pipeline and fill specialized roles. As such, not all jobs contain an application deadline.

Equal Opportunity Employment

We are an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected category. Candidates must be at least 18 years old to be considered for employment.
EOE/M/F/D/V/SO

Inclusive Hiring Practices

We’re committed to making every part of our hiring process accessible and inclusive. If you need any accommodations or adjustments to support you during the application or interview process, please contact us at inclusivehiring@onwardsearch.com.

Employment Eligibility

In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States. We are unable to support 1099 / Corp-to-Corp / Independent Contractor arrangements. All freelancers will be hired as W2 employees.

Benefits

We offer medical, dental, and vision insurance as well as a 401(k) retirement plan to all eligible full-time temporary employees. Onward Search is a drug-free workplace.

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Virtual Interview Process

To help streamline the hiring process and ensure a more flexible and accessible experience for all candidates, we’ve partnered with Apriora, a virtual interviewing platform. For select job openings, you may receive an invitation to interview with Alex, our virtual interviewer, via email at alex@onwardsearch.com.

Alex will guide you through a brief set of questions to help us better understand your background and interests. The virtual interview can be completed on your own time, and your responses will be reviewed by our recruiting team as part of the screening process.

To learn more about the platform, visit Apriora’s website.

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Job Seeker Scam Alert

We’ve become aware of fraudulent recruiters impersonating Onward Search representatives to collect personal or financial information from potential job seekers. Please be vigilant and always protect your information. Learn more about potential threats and how to protect yourself by visiting our job seeker scam alert page.