We’re partnering with a leading financial services company to find a talented AI Service Experience Designer. This onsite opportunity, 3 months plus with the opportunity to extend/convert, offers an exciting chance to leverage your expertise in user experience, service design, and artificial intelligence to transform internal workflows.

Join a dynamic team committed to innovation and efficiency as you help reimagine how work gets done within a major industry player.

AI Service Experience Designer Responsibilities:

• Develop visual representations of end-to-end business processes to improve service delivery and identify opportunities for AI-driven innovation.
• Collaborate with multidisciplinary teams to understand user needs and work with Engineers to create low-code workflows and AI solutions.
• Ensure that AI-enabled workflows comply with security, audit, and compliance standards.
• Stay updated on industry trends and incorporate best practices into team projects.
• Facilitate workshops to gather customer insights and identify areas for improvement throughout the user journey.

AI Service Experience Designer Qualifications:

• 5 + years of experience in Service or Experience Design, focusing on comprehensive user journeys.
• 2 + years designing AI-enabled workflows and customer experiences.
• Proven ability to create journey maps, service blueprints, and storyboards for complex processes.
• Experience in Financial Services, Healthcare, or similar regulated industries.
• Portfolio required showing Service Design Blueprints derived from Research, Journey Maps, User Research Samples, AI Enablement Case Studies, AI-enabled or Automation-focused Case Studies strongly preferred.
• Must have a solid understanding of User-Centered Design Principles, Python, JavaScript, APIs, HTML, CSS, excellent Visual Design skills.

Perks and Benefits:

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• Commuter Benefit.
• eLearning and Ongoing Training.
• Education Reimbursement.
• Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our Team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.

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About Onward Search

Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing, and technology professionals. We work with our nationwide clients to continuously pipeline and fill specialized roles. As such, not all jobs contain an application deadline.

Equal Opportunity Employment

We are an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected category. Candidates must be at least 18 years old to be considered for employment.
EOE/M/F/D/V/SO

Inclusive Hiring Practices

We’re committed to making every part of our hiring process accessible and inclusive. If you need any accommodations or adjustments to support you during the application or interview process, please contact us at inclusivehiring@onwardsearch.com.

Employment Eligibility

In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States. We are unable to support 1099 / Corp-to-Corp / Independent Contractor arrangements. All freelancers will be hired as W2 employees.

Benefits

We offer medical, dental, and vision insurance as well as a 401(k) retirement plan to all eligible full-time temporary employees. Onward Search is a drug-free workplace.

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Virtual Interview Process

To help streamline the hiring process and ensure a more flexible and accessible experience for all candidates, we’ve partnered with Apriora, a virtual interviewing platform. For select job openings, you may receive an invitation to interview with Alex, our virtual interviewer, via email at alex@onwardsearch.com.

Alex will guide you through a brief set of questions to help us better understand your background and interests. The virtual interview can be completed on your own time, and your responses will be reviewed by our recruiting team as part of the screening process.

To learn more about the platform, visit Apriora’s website.

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Job Seeker Scam Alert

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