We’re partnering with a leading industry company to find a skilled Knowledge Program Manager, Player Support. This hybrid, long-term role is based in a flexible location, supporting a global organization committed to enhancing player and support team experiences.

The application deadline for this role is Jan 12, 2025.

Knowledge Program Manager, Player Support Responsibilities:

• Lead initiatives to enhance knowledge management practices that serve agents, players, and support processes, ensuring continuous improvement.
• Develop strategies to expand the reach of player-facing support resources, focusing on AI effectiveness and promoting self-service options.
• Recommend and implement tools and processes, including knowledge management platforms and AI solutions, to optimize content delivery and utilization.
• Create, review, and update knowledge articles, macros, and communication materials tailored for global audiences.
• Track and analyze the performance, adoption, and sentiment related to knowledge programs and tools to drive ongoing enhancements.

Knowledge Program Manager, Player Support Qualifications:

• Two to four years of experience in a knowledge management role.
• Proven expertise in utilizing AI or large language models within knowledge management systems.
• Ability to develop and oversee strategic knowledge initiatives that improve operational efficiency.
• Strong written communication skills, with experience aligning content to specific styles or voices.
• Experience managing knowledge workflows in support or service delivery environments, such as ITSM, HR, or customer support, is preferred.

Perks and Benefits:

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• Commuter Benefit.
• eLearning and Ongoing Training.
• Education Reimbursement.

Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.

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About Onward Search

Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing, and technology professionals. We work with our nationwide clients to continuously pipeline and fill specialized roles. As such, not all jobs contain an application deadline.

Equal Opportunity Employment

We are an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected category. Candidates must be at least 18 years old to be considered for employment.
EOE/M/F/D/V/SO

Inclusive Hiring Practices

We’re committed to making every part of our hiring process accessible and inclusive. If you need any accommodations or adjustments to support you during the application or interview process, please contact us at inclusivehiring@onwardsearch.com.

Employment Eligibility

In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States. We are unable to support 1099 / Corp-to-Corp / Independent Contractor arrangements. All freelancers will be hired as W2 employees.

Benefits

We offer medical, dental, and vision insurance as well as a 401(k) retirement plan to all eligible full-time temporary employees. Onward Search is a drug-free workplace.

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Virtual Interview Process

To help streamline the hiring process and ensure a more flexible and accessible experience for all candidates, we’ve partnered with Apriora, a virtual interviewing platform. For select job openings, you may receive an invitation to interview with Alex, our virtual interviewer, via email at alex@onwardsearch.com.

Alex will guide you through a brief set of questions to help us better understand your background and interests. The virtual interview can be completed on your own time, and your responses will be reviewed by our recruiting team as part of the screening process.

To learn more about the platform, visit Apriora’s website.

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Job Seeker Scam Alert

We’ve become aware of fraudulent recruiters impersonating Onward Search representatives to collect personal or financial information from potential job seekers. Please be vigilant and always protect your information. Learn more about potential threats and how to protect yourself by visiting our job seeker scam alert page.