We are partnering with a leading gaming company to find a talented Q&A Contact Experience to join their Trust & Safety team. This remote position offers an exciting opportunity to support the enforcement of policies that protect our community and ensure a positive player experience. The role is temporary, with a duration of over a year, and is ideal for someone passionate about maintaining safety in digital environments.

There is no application deadline for this role.

Q&A Contact Experience Responsibilities:

• Monitor and enforce policy violations reported by Valorant content creators in real time, ensuring swift and accurate resolutions.
• Record actions taken and analyze patterns to identify potential gaps in moderation processes, collaborating with various teams to recommend improvements.
• Manage high-profile Trust & Safety escalations and resolve complex issues efficiently.
• Advocate for player safety by providing insights that help influence game design and enhance user experience.
• Assist in implementing updates to Trust & Safety workflows, supporting new features and operational efficiencies.

Q&A Contact Experience Qualifications:

• Bachelor's Degree.
• Over three years of Trust & Safety experience, preferably within gaming or social media sectors, with a focus on operational or escalation management.
• Excellent communication skills paired with strong critical thinking abilities.
• Demonstrated capacity to remain impartial and consistent when applying policies.
• Proven experience in cross-functional collaboration and consensus-building.
• Empathy for players, with a track record of improving safety and community standards.
• Ability to make informed decisions, backed by data and analysis.
• Experience playing Valorant or similar first-person shooter games is required.

Perks and Benefits:

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• Commuter Benefit.
• eLearning and Ongoing Training.
• Education Reimbursement.
  
  Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.

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About Onward Search

Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing, and technology professionals. We work with our nationwide clients to continuously pipeline and fill specialized roles. As such, not all jobs contain an application deadline.

Equal Opportunity Employment

We are an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected category. Candidates must be at least 18 years old to be considered for employment.
EOE/M/F/D/V/SO

Inclusive Hiring Practices

We’re committed to making every part of our hiring process accessible and inclusive. If you need any accommodations or adjustments to support you during the application or interview process, please contact us at inclusivehiring@onwardsearch.com.

Employment Eligibility

In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States. We are unable to support 1099 / Corp-to-Corp / Independent Contractor arrangements. All freelancers will be hired as W2 employees.

Benefits

We offer medical, dental, and vision insurance as well as a 401(k) retirement plan to all eligible full-time temporary employees. Onward Search is a drug-free workplace.

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Virtual Interview Process

To help streamline the hiring process and ensure a more flexible and accessible experience for all candidates, we’ve partnered with Apriora, a virtual interviewing platform. For select job openings, you may receive an invitation to interview with Alex, our virtual interviewer, via email at alex@onwardsearch.com.

Alex will guide you through a brief set of questions to help us better understand your background and interests. The virtual interview can be completed on your own time, and your responses will be reviewed by our recruiting team as part of the screening process.

To learn more about the platform, visit Apriora’s website.

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