We’re partnering with a leading data and technology company to find a talented Technical Support Specialist to support their healthcare IT team. This role offers an opportunity to work remotely within the region on a temporary basis, with the potential for flexible schedules to cover various shifts. The position involves providing prompt technical assistance, troubleshooting product issues, and guiding clients to optimize their use of software solutions. The role is ideal for professionals with healthcare industry experience and a background in IT support looking to contribute to a collaborative, close-knit team.

The application deadline for this role is 04/10/2026

Technical Support Specialist Responsibilities:

• Troubleshoot and resolve product and technical issues for clients and support staff.

• Assess the severity of inquiries and determine appropriate resolution paths.

• Communicate clearly and professionally with clients via phone or email.

• Record and manage all client interactions and issues within Salesforce CRM.

• Escalate complex problems to specialized technical and product teams with comprehensive information.

Technical Support Specialist Qualifications:

• At least 2 years of experience in healthcare IT, support, or SaaS industries.

• Strong skills in prioritization, planning, and managing multiple tasks efficiently.

• Excellent written and verbal communication skills, capable of engaging both technical and non-technical audiences.

• Ability to remain calm and receptive with frustrated customers, demonstrating high emotional intelligence.

• Flexibility to accommodate various shifts and manage unforeseen situations effectively.

Perks and Benefits:

• Medical, Dental, and Vision Insurance.

• Life Insurance.

• 401(k) Program.

• Commuter Benefit.

• eLearning and Ongoing Training.

• Education Reimbursement.

Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.

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About Onward Search

Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing, and technology professionals. We work with our nationwide clients to continuously pipeline and fill specialized roles. As such, not all jobs contain an application deadline.

Equal Opportunity Employment

We are an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected category. Candidates must be at least 18 years old to be considered for employment.
EOE/M/F/D/V/SO

Inclusive Hiring Practices

We’re committed to making every part of our hiring process accessible and inclusive. If you need any accommodations or adjustments to support you during the application or interview process, please contact us at inclusivehiring@onwardsearch.com.

Employment Eligibility

In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States. We are unable to support 1099 / Corp-to-Corp / Independent Contractor arrangements. All freelancers will be hired as W2 employees.

Benefits

We offer medical, dental, and vision insurance as well as a 401(k) retirement plan to all eligible full-time temporary employees. Onward Search is a drug-free workplace.

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Virtual Interview Process

To help streamline the hiring process and ensure a more flexible and accessible experience for all candidates, we’ve partnered with Apriora, a virtual interviewing platform. For select job openings, you may receive an invitation to interview with Alex, our virtual interviewer, via email at alex@onwardsearch.com.

Alex will guide you through a brief set of questions to help us better understand your background and interests. The virtual interview can be completed on your own time, and your responses will be reviewed by our recruiting team as part of the screening process.

To learn more about the platform, visit Apriora’s website.

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