We're partnering with our client, a dynamic media and entertainment company, to find a Customer Success Manager, SMB. This on-site, temporary role supports small and medium businesses in leveraging premium advertising platforms. The position focuses on account management and sales, ideal for candidates with recent sales experience in digital advertising.

Customer Success Manager, SMB Responsibilities:

• Develop and implement tailored onboarding plans to ensure new clients achieve success.
• Manage a portfolio of high-value SMB accounts, fostering product adoption and satisfaction through data-driven engagement.
• Provide expertise on Paramount Ads Manager, offering strategic advice for campaign improvements to maximize ROI.
• Identify and pursue growth opportunities within assigned accounts, driving revenue and scaling advertiser activity.
• Maintain organized outreach efforts using Salesforce, ensuring consistent follow-up to advance sales opportunities.

Customer Success Manager, SMB Qualifications:

• 2-5 years of experience in digital advertising, media sales, or account management.
• Strong understanding of the digital ad ecosystem.
• Ability to analyze campaign performance and adapt strategies swiftly.
• Excellent communication skills, with persuasive and clear messaging.
• Proficiency in CRM systems like Salesforce and ad-tech platforms.
• Bachelor's degree in Marketing, Business, or related field (preferred but not required).

Perks and Benefits:

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• Commuter Benefit.
• eLearning and Ongoing Training.
• Education Reimbursement.

Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.

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About Onward Search

Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing, and technology professionals. We work with our nationwide clients to continuously pipeline and fill specialized roles. As such, not all jobs contain an application deadline.

Equal Opportunity Employment

We are an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected category. Candidates must be at least 18 years old to be considered for employment.
EOE/M/F/D/V/SO

Inclusive Hiring Practices

We’re committed to making every part of our hiring process accessible and inclusive. If you need any accommodations or adjustments to support you during the application or interview process, please contact us at inclusivehiring@onwardsearch.com.

Employment Eligibility

In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States. We are unable to support 1099 / Corp-to-Corp / Independent Contractor arrangements. All freelancers will be hired as W2 employees.

Benefits

We offer medical, dental, and vision insurance as well as a 401(k) retirement plan to all eligible full-time temporary employees. Onward Search is a drug-free workplace.

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Virtual Interview Process

To help streamline the hiring process and ensure a more flexible and accessible experience for all candidates, we’ve partnered with Apriora, a virtual interviewing platform. For select job openings, you may receive an invitation to interview with Alex, our virtual interviewer, via email at alex@onwardsearch.com.

Alex will guide you through a brief set of questions to help us better understand your background and interests. The virtual interview can be completed on your own time, and your responses will be reviewed by our recruiting team as part of the screening process.

To learn more about the platform, visit Apriora’s website.

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Job Seeker Scam Alert

We’ve become aware of fraudulent recruiters impersonating Onward Search representatives to collect personal or financial information from potential job seekers. Please be vigilant and always protect your information. Learn more about potential threats and how to protect yourself by visiting our job seeker scam alert page.