Agile Teams, Global Dreams: Hiring Tech Talent in a Culture of Innovation

Agile Staffing Case Study | Technology Industry

Overview

Onward Search partnered with an MSP to help an industry-leading tech company find culturally aligned talent, build agile teams, and expand its operations with a focus on innovation.

The Challenge

Finding cultural fits for a culture like no other.

With 500+ million users across 150+ markets, our client is one of the world’s top consumer technology and media companies. As the Fortune 500 brand evolved its audio streaming services and expanded into new regions, its rapid growth demanded a wide array of talent.

Agile coaches. Data scientists. Product marketing managers. Localization experts. The client’s uniquely structured agile teams were looking for them all, and paradoxically, its innovation-driven culture created obstacles as well as opportunities. To succeed at this company, employees often must be extraordinarily independent, highly experienced in collaborating across functions, and distinctly adept at their trade.

Each role requires niche expertise. Candidates often need enterprise-level experience to apply. Cultural fits are a must, and cultural adds are a plus. Believing external vendors could not understand all the requirements, many of the client’s hiring managers were initially reluctant to rely on their managed service provider (MSP) and staffing suppliers. Our strong partnership helped change the perception.

The Solution

Preparation, collaboration, and dedication like no other.

We began by building a custom team of specialized recruiters with deep knowledge of the consumer tech industry, agile practices, and niche roles. Through strategy sessions and internal research, we gained a unique understanding of the client’s team structures, disruptive products, and distinctive culture.

Over time, we built a relationship of trust and transparency with the company’s MSP. On each intake call, our strategic questions not only set us up for success but also helped the MSP inspire confidence among hiring managers. Together, we developed detailed candidate personas, evaluated resumes for cultural fit, and pipelined the best talent available for hire.

By promoting our client’s impressive employer brand, we found 1,000+ qualified candidates, recruited 80 experts, and converted 25%+ of our contract hires into full-time positions. With our continued support, our talent helped the company fuel its global expansion, continuously improve digital experiences across platforms, and develop contemporary products including a revolutionary new AI tool.

When you work with Onward Search, you feel like you’re their only client.

Director of Global MSP

Onward Search Client

By The Numbers

Relevant achievements and statistics to date:

Top 3

Became a ‘Top 3 Vendor’ to our client

80 Hires

Recruited 80 culturally aligned experts

25% Extended

Converted 25%+ of contract hires to full-time roles

1K+ Submissions

Submitted 1K+ qualified candidates

72 Hr Submittal Time

Responded to talent requests within 72 hours

By The Experts

Examples of roles we filled for our technology & media client:

Agile Coaches

Android Engineers

Data Scientists

IT Technicians

Localization Project Managers

Market Researchers

Marketing Operations Coordinators

Product Designers

Product Marketing Managers & Designers

QA Testers

SaaS Implementation Project Managers

Security Analysts

Software Engineers & Developers (Frontend & Backend)

Solutions Architects

Traffic Managers

Web Content Producers

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