Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands.

We’re working with a prestigious client to fill a remote contract position for a ServiceNow Delivery Manager/Consultant—a critical role focused on leading the implementation of key ServiceNow modules across a dynamic enterprise environment.

This is a fantastic opportunity for a ServiceNow expert to lead high-impact projects involving Hardware Asset Management (HAM), Software Asset Management (SAM), Configuration Management Database (CMDB), and Integrated Risk Management (IRM). You’ll collaborate with stakeholders to transform business needs into scalable, effective solutions while ensuring seamless platform delivery and long-term success.

Position Details:

• Type: Contract (W2 only)

• Schedule: Monday to Friday, EST hours

• Duration: 7–12 months expected

• Pay: $60–$65/hr, paid weekly

• Benefits Eligible: Yes (must meet eligibility criteria)

Key Responsibilities:

• Lead end-to-end implementation of ServiceNow modules (HAM, SAM, CMDB, IRM) in alignment with business needs and best practices

• Conduct in-depth business analysis and requirement gathering for technical solution design

• Collaborate with development teams to configure, test, and deploy ServiceNow solutions

• Provide clear documentation and customization requirements to support module implementation

• Facilitate workshops and sessions with stakeholders to drive alignment and project clarity

• Maintain accurate project documentation, including test cases, traceability matrices, and governance artifacts

• Proactively identify platform issues and contribute to continuous improvement initiatives

Required Qualifications:

• 10+ years of experience in IT Service Management (ITSM), IT Operations Management (ITOM), and ServiceNow consulting

• Demonstrated success implementing ServiceNow modules such as HAM, SAM, CMDB, and IRM

• Strong business analysis and stakeholder facilitation skills

• Proven ability to translate complex technical details into clear, business-aligned requirements

• Hands-on experience with data analysis and enterprise IT solution delivery

• Effective leadership in cross-functional teams and platform adoption strategies

• Experience supporting system testing and validating platform functionality against business needs

• Excellent written and verbal communication skills with attention to documentation best practices

Why Apply?

This is a high-impact opportunity to take ownership of a significant ServiceNow implementation while collaborating with a skilled and supportive team. If you have the experience and drive to lead strategic platform initiatives, we encourage you to apply today. Our team will guide you through the process and advocate for your success every step of the way.

The application deadline date 6/7/2025

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About Onward Search

Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing, and technology professionals. We work with our nationwide clients to continuously pipeline and fill specialized roles. As such, not all jobs contain an application deadline.

Equal Opportunity Employment

We are an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected category. Candidates must be at least 18 years old to be considered for employment.
EOE/M/F/D/V/SO

Inclusive Hiring Practices

We’re committed to making every part of our hiring process accessible and inclusive. If you need any accommodations or adjustments to support you during the application or interview process, please contact us at inclusivehiring@onwardsearch.com.

Employment Eligibility

In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States. We are unable to support 1099 / Corp-to-Corp / Independent Contractor arrangements. All freelancers will be hired as W2 employees.

Benefits

We offer medical, dental, and vision insurance as well as a 401(k) retirement plan to all eligible full-time temporary employees. Onward Search is a drug-free workplace.

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Virtual Interview Process

To help streamline the hiring process and ensure a more flexible and accessible experience for all candidates, we’ve partnered with Apriora, a virtual interviewing platform. For select job openings, you may receive an invitation to interview with Alex, our virtual interviewer, via email at alex@onwardsearch.com.

Alex will guide you through a brief set of questions to help us better understand your background and interests. The virtual interview can be completed on your own time, and your responses will be reviewed by our recruiting team as part of the screening process.

To learn more about the platform, visit Apriora’s website.

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Job Seeker Scam Alert

We’ve become aware of fraudulent recruiters impersonating Onward Search representatives to collect personal or financial information from potential job seekers. Please be vigilant and always protect your information. Learn more about potential threats and how to protect yourself by visiting our job seeker scam alert page.