Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re seeking an AI Solution Architect for a remote opportunity. This is a pivotal role supporting our client’s mission to build comprehensive AI-driven solutions for a cutting-edge healthcare contact center.

This exciting opportunity spans three major programs, each focused on transforming the experience for healthcare members and providers. You’ll help lead the evolution of an API-first to AI-first enterprise, working with technologies like Azure, GCP, AWS, and Salesforce Service Cloud.

This is a remote position. The application deadline for this role is 07/19/2025.

AI Solution Architect Responsibilities:

• Lead the Guided Personal Service (GPS) Program: a large-scale SAFe initiative with multiple agile release trains, expanding Medicaid support to additional business lines.

• Drive the Member Experience (MX) Program: a single Agile Release Train SAFe program focused on enhancing digital communication and user satisfaction.

• Head the Your Virtual Assistant (YAVA) / Live Chat Program: a hybrid SAFe initiative creating a voice/chat self-service platform, evolving from IVRs to Conversational AI.

AI Solution Architect Qualifications:

• Expertise in architectural and technical aspects of Generative AI, including RAG/chain frameworks and Vector DB searches.

• Proficiency in cloud technologies, especially GCP, Azure, and AWS, and experience with cloud/SaaS systems integration.

• Skilled in designing REST APIs and systems using Kafka for messaging/streaming.

• Strong understanding of RDBMS and NoSQL databases and data-centric patterns.

• Experience with complex system design, requirements analysis, and Agile methodologies.

• Excellent collaboration and communication skills, with the ability to influence and build consensus.

• Familiarity with modern programming languages and distributed computing architectures.

• Familiarity with AI agent interoperability standards and contact center technologies like Salesforce (preferred).

• Proven experience in large-scale system development and SAFe Software Development Principles (preferred).

• Knowledge of distributed caching solutions and CI/CD and DevOps practices (preferred).

Perks & Benefits:

• Medical, Dental, and Vision Insurance.

• Life Insurance.

• 401(k) Program.

• Commuter Benefit.

• eLearning & Ongoing Training.

• Education Reimbursement.

*Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.

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About Onward Search

Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing, and technology professionals. We work with our nationwide clients to continuously pipeline and fill specialized roles. As such, not all jobs contain an application deadline.

Equal Opportunity Employment

We are an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected category. Candidates must be at least 18 years old to be considered for employment.
EOE/M/F/D/V/SO

Inclusive Hiring Practices

We’re committed to making every part of our hiring process accessible and inclusive. If you need any accommodations or adjustments to support you during the application or interview process, please contact us at inclusivehiring@onwardsearch.com.

Employment Eligibility

In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States. We are unable to support 1099 / Corp-to-Corp / Independent Contractor arrangements. All freelancers will be hired as W2 employees.

Benefits

We offer medical, dental, and vision insurance as well as a 401(k) retirement plan to all eligible full-time temporary employees. Onward Search is a drug-free workplace.

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Virtual Interview Process

To help streamline the hiring process and ensure a more flexible and accessible experience for all candidates, we’ve partnered with Apriora, a virtual interviewing platform. For select job openings, you may receive an invitation to interview with Alex, our virtual interviewer, via email at alex@onwardsearch.com.

Alex will guide you through a brief set of questions to help us better understand your background and interests. The virtual interview can be completed on your own time, and your responses will be reviewed by our recruiting team as part of the screening process.

To learn more about the platform, visit Apriora’s website.

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Job Seeker Scam Alert

We’ve become aware of fraudulent recruiters impersonating Onward Search representatives to collect personal or financial information from potential job seekers. Please be vigilant and always protect your information. Learn more about potential threats and how to protect yourself by visiting our job seeker scam alert page.