Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re hiring a Help Desk Support (level 1) professional for an onsite opportunity in Melville, New York. This is a full-time, 3-5 month contract role with a leading global provider of healthcare and dental products and services.

Join our client's team as a dynamic Level 1 Help Desk Support professional, where you will play a pivotal role in ensuring seamless e-commerce experiences for customers. Your primary focus will be to provide exceptional support through various communication channels, including phone, email, and chat, addressing and resolving user inquiries and technical issues.

The application deadline for this role is 08/04/2025.

Help Desk Support (level 1) Responsibilities:

• Serve as the initial point of contact for customers experiencing technical challenges with e-commerce platforms.

• Log all customer interactions and issues in the Enterprise Service Desk systems.

• Deliver Level 1 troubleshooting support and escalate unresolved issues to the appropriate teams using ServiceNow ITSM or Salesforce CRM.

• Assist customers and field sales teams with the setup and use of scanners and mobile applications, offering guidance on system features and capabilities.

• Perform remote installations and upgrades of e-commerce software for customers.

Help Desk Support (level 1) Qualifications:

• At least 1 year of related experience.

• Familiarity with PC hardware and Windows Operating Systems.

• Proficiency in Microsoft Office Suite.

• Basic understanding of networking technologies.

• General education, vocational training, or on-the-job training; a bachelor's degree is preferred.

• Demonstrated ability to manage time effectively and prioritize tasks.

• Strong attention to detail and accuracy in all communications and documentation.

• Excellent customer service skills with a focus on delivering a positive user experience.

• Effective interpersonal and communication skills, both written and verbal.

• Ability to work collaboratively within a team and maintain confidentiality.

• Proficiency in multitasking and adapting to new technologies and applications.

Perks & Benefits:

• Medical, Dental, and Vision Insurance.

• Life Insurance.

• 401(k) Program.

• Commuter Benefit.

• eLearning & Ongoing Training.

• Education Reimbursement.

*Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.

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About Onward Search

Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing, and technology professionals. We work with our nationwide clients to continuously pipeline and fill specialized roles. As such, not all jobs contain an application deadline.

Equal Opportunity Employment

We are an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected category. Candidates must be at least 18 years old to be considered for employment.
EOE/M/F/D/V/SO

Inclusive Hiring Practices

We’re committed to making every part of our hiring process accessible and inclusive. If you need any accommodations or adjustments to support you during the application or interview process, please contact us at inclusivehiring@onwardsearch.com.

Employment Eligibility

In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States. We are unable to support 1099 / Corp-to-Corp / Independent Contractor arrangements. All freelancers will be hired as W2 employees.

Benefits

We offer medical, dental, and vision insurance as well as a 401(k) retirement plan to all eligible full-time temporary employees. Onward Search is a drug-free workplace.

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Virtual Interview Process

To help streamline the hiring process and ensure a more flexible and accessible experience for all candidates, we’ve partnered with Apriora, a virtual interviewing platform. For select job openings, you may receive an invitation to interview with Alex, our virtual interviewer, via email at alex@onwardsearch.com.

Alex will guide you through a brief set of questions to help us better understand your background and interests. The virtual interview can be completed on your own time, and your responses will be reviewed by our recruiting team as part of the screening process.

To learn more about the platform, visit Apriora’s website.

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Job Seeker Scam Alert

We’ve become aware of fraudulent recruiters impersonating Onward Search representatives to collect personal or financial information from potential job seekers. Please be vigilant and always protect your information. Learn more about potential threats and how to protect yourself by visiting our job seeker scam alert page.