Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking for an Information / Content Architect for a remote opportunity based in the Los Angeles, California area. This is a contract role through January 2026.

In this hands-on position, you’ll bring clarity and structure to organizational knowledge, balancing tactical execution with long-term system design. You'll work directly with real content to untangle current challenges, eliminate duplication, close content gaps, and clarify ownership. Simultaneously, you’ll help lay the groundwork for scalable knowledge frameworks that support advanced retrieval, personalization, and automation.

This contract role runs through January 2026, operates Monday through Friday during regular business hours, and offers a pay range of $65 to $75 per hour (paid weekly). It is remote, but candidates should be located in the Orange County, CA area to be considered. This position is benefits eligible.

There is no application deadline for this role.

Information / Content Architect Responsibilities:

• Design and maintain lightweight classification models and metadata patterns that support current contributor needs and scale for AI-driven solutions.

• Create, restructure, and organize content across multiple platforms (Coda, Confluence, Google Drive, etc.) to ensure clarity, consistency, and usability.

• Establish and apply tagging, naming, and structural standards to maintain organization across tools such as Zendesk Guide, Contentful, Airtable, and Google Workspace.

• Conduct audits of knowledge bases to remove duplication, close gaps, and improve trust in available content.

• Define and implement practical rules for scope, ownership, and versioning (e.g., global vs. regional content, team vs. function ownership).

• Develop contributor-friendly documentation and guidance for standards adoption, ensuring sustainability of processes.

• Build simple, repeatable frameworks that solve immediate organizational needs while supporting future automation, personalization, and advanced retrieval.

Information / Content Architect Qualifications:

• Proven experience in knowledge management, information architecture, or content modeling, with hands-on examples of applying these practices in real-world, complex environments.

• Ability to operate effectively at both system-level design (schemas, taxonomies, ownership models) and asset-level structuring (rewriting instructions, reorganizing documentation, cleaning drives).

• Familiarity and proficiency with key tools, including:

  • Zendesk Guide (knowledge bases for service workflows)

  • Contentful (structured, API-first content management)

  • Coda (team docs, checklists, playbooks)

  • Confluence (collaborative team documentation)

  • Airtable (structured playbooks, catalogs, inventories)

  • Google Workspace (Docs, Sheets, Drive)

• Strong analytical and organizational skills with the ability to transform ambiguity into clear frameworks and rules.

• Skilled communicator who can explain design decisions in simple, operational terms for service teams.

• Comfortable working in ambiguous, evolving environments and iterating as frameworks mature.

• Practical and hands-on, with a preference for building real solutions rather than abstract models.

Perks & Benefits:

• Medical, Dental, and Vision Insurance.

• Life Insurance.

• 401(k) Program.

• Commuter Benefit.

• eLearning & Ongoing Training.

• Education Reimbursement.

*Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.

About Onward Search

Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing, and technology professionals. We work with our nationwide clients to continuously pipeline and fill specialized roles. As such, not all jobs contain an application deadline.

Equal Opportunity Employment

We are an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected category. Candidates must be at least 18 years old to be considered for employment.
EOE/M/F/D/V/SO

Inclusive Hiring Practices

We’re committed to making every part of our hiring process accessible and inclusive. If you need any accommodations or adjustments to support you during the application or interview process, please contact us at inclusivehiring@onwardsearch.com.

Employment Eligibility

In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States. We are unable to support 1099 / Corp-to-Corp / Independent Contractor arrangements. All freelancers will be hired as W2 employees.

Benefits

We offer medical, dental, and vision insurance as well as a 401(k) retirement plan to all eligible full-time temporary employees. Onward Search is a drug-free workplace.

Virtual Interview Process

To help streamline the hiring process and ensure a more flexible and accessible experience for all candidates, we’ve partnered with Apriora, a virtual interviewing platform. For select job openings, you may receive an invitation to interview with Alex, our virtual interviewer, via email at alex@onwardsearch.com.

Alex will guide you through a brief set of questions to help us better understand your background and interests. The virtual interview can be completed on your own time, and your responses will be reviewed by our recruiting team as part of the screening process.

To learn more about the platform, visit Apriora’s website.

Job Seeker Scam Alert

We’ve become aware of fraudulent recruiters impersonating Onward Search representatives to collect personal or financial information from potential job seekers. Please be vigilant and always protect your information. Learn more about potential threats and how to protect yourself by visiting our job seeker scam alert page.