Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re seeking a Service Designer and Researcher for a remote opportunity supporting a leading healthcare/pharmaceutical company. This is a full-time contract position running through the end of the year, with the potential to extend.

In this role, you’ll focus on designing and improving patient support programs by combining research insights with collaborative service design methodologies. You’ll partner with cross-functional teams to define journey maps, create prototypes, and deliver impactful experiences that align with patient needs and business goals. This role operates on Eastern Time hours.

There is no application deadline for this role.

Service Designer and Researcher Responsibilities:

• Define and maintain end-to-end service blueprints, journey maps, and personas for patient support programs.

• Conduct ongoing discovery research to identify problem areas, opportunities, and patient needs.

• Facilitate workshops with stakeholders to capture insights, co-create solutions, and prioritize improvements.

• Evolve and iterate patient support experiences based on feedback and research findings.

• Partner with developers, product owners, and Salesforce designers to ensure seamless integration into platforms.

• Create clear, compelling service design deliverables including wireframes, prototypes, and experience flows.

• Leverage Figma to design, communicate, and refine solutions collaboratively with stakeholders.

Service Designer and Researcher Qualifications:

• Strong experience in service design, user research, or patient support program design.

• Proficiency in Figma for prototyping and collaboration.

• Experience facilitating workshops, stakeholder interviews, and discovery sessions.

• Ability to define and evolve service blueprints, personas, and patient journeys.

• Background in pharmaceutical patient experience or support programs (preferred).

• Familiarity with Salesforce platform design and workflows (preferred).

• Strong communication, facilitation, and stakeholder management skills (preferred).

Perks & Benefits:

• Medical, Dental, and Vision Insurance.

• Life Insurance.

• 401(k) Program.

• Commuter Benefit.

• eLearning & Ongoing Training.

• Education Reimbursement.

*Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.

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About Onward Search

Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing, and technology professionals. We work with our nationwide clients to continuously pipeline and fill specialized roles. As such, not all jobs contain an application deadline.

Equal Opportunity Employment

We are an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected category. Candidates must be at least 18 years old to be considered for employment.
EOE/M/F/D/V/SO

Inclusive Hiring Practices

We’re committed to making every part of our hiring process accessible and inclusive. If you need any accommodations or adjustments to support you during the application or interview process, please contact us at inclusivehiring@onwardsearch.com.

Employment Eligibility

In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States. We are unable to support 1099 / Corp-to-Corp / Independent Contractor arrangements. All freelancers will be hired as W2 employees.

Benefits

We offer medical, dental, and vision insurance as well as a 401(k) retirement plan to all eligible full-time temporary employees. Onward Search is a drug-free workplace.

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Virtual Interview Process

To help streamline the hiring process and ensure a more flexible and accessible experience for all candidates, we’ve partnered with Apriora, a virtual interviewing platform. For select job openings, you may receive an invitation to interview with Alex, our virtual interviewer, via email at alex@onwardsearch.com.

Alex will guide you through a brief set of questions to help us better understand your background and interests. The virtual interview can be completed on your own time, and your responses will be reviewed by our recruiting team as part of the screening process.

To learn more about the platform, visit Apriora’s website.

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Job Seeker Scam Alert

We’ve become aware of fraudulent recruiters impersonating Onward Search representatives to collect personal or financial information from potential job seekers. Please be vigilant and always protect your information. Learn more about potential threats and how to protect yourself by visiting our job seeker scam alert page.